Shipping & Returns
Everything you need to know about when your order ships, how it gets to you, and what to do if something isn't right.
Order processing time
Orders are processed and prepared for shipment within 2–4 business days (excluding weekends and holidays). You will receive a confirmation email as soon as your order is placed.
Shipping transit & carriers
Once shipped, standard delivery typically takes 3–5 business days within the continental United States. We ship via selected carriers based on your location and package size, including USPS, UPS, FedEx, and DHL.
Tracking information is emailed to the address on file as soon as your order ships, so you can follow your package every step of the way.
Tracking notifications
You will receive an email with tracking information once your order has shipped. You can also view your order status and tracking details by logging into your account at any time.
All sales are final
Because of the personal nature of skincare products, all sales are final. We do not accept returns or exchanges on opened or used items.
Exception: damaged or incorrect orders
If your product arrives damaged or you received the wrong item, please email us at info@conquerskinco.com within 7 days of delivery with a photo of the issue. We will review your request and, at our discretion, offer a replacement or refund.
Expedited handling
Need your order sooner? Expedited handling is available by request. Please email info@conquerskinco.com before placing your order and we'll do our best to prioritize processing.